1 of 22
If you have had a bad experience with an online grocery
Image Credit: Gulf News
2 of 22
The consumer rights section takes up complaints from individuals who are dissatisfied with a Dubai-based establishment.
Image Credit: Gulf News
3 of 22
How can I register a complaint? Here is the step-by-step guide.
Image Credit: Stock image
4 of 22
First, you would need to visit https://consumerrights.ae and find the consumer complaint option on the top panel.
Image Credit: Screenshot/Gulf News
5 of 22
Secondly, provide your personal details as well as information on the company concerned.
Image Credit: Screenshot/Dubai Media Office
6 of 22
You would also need to provide the relevant documents or receipts.
Image Credit: Screenshot/Dubai Media Office
7 of 22
Finally, submit your application and a Dubai Economic Department (DED) official will contact you.
Image Credit: Screenshot/Dubai Media Office
8 of 22
This complaint process is not for companies in freezones and other emirates. To complain against a company in a freezone, you would need to contact the related freezone authority.
Image Credit: Screenshot/Dubai Media Office
9 of 22
In Dubai, you can complain through the consumer rights website or the Dubai Consumer app.
Image Credit: Screenshot/Dubai Media Office
10 of 22
Consumer rights hotline in Dubai - 600 545555
Image Credit: Screenshot/Dubai Media Office
11 of 22
Dubai Economic Department also published a daily price monitor for essential items.
Image Credit: Screenshot/Dubai Media Office
12 of 22
Picture used for illustrative purposes only.
Image Credit: Screenshot/Dubai Media Office
13 of 22
The price monitor was launched as the UAE stepped up its fight against COVID-19 and introduced several precautionary measures to curb its spread.
Image Credit: Screenshot/Dubai Media Office
14 of 22
Check out the day's price monitor here: https://consumerrights.ae/en/Pages/download-center.aspx
Image Credit: Gulf News
15 of 22
Picture used for illustrative purposes only.
Image Credit: Gulf News
16 of 22
Have a complaint against a company registered in Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain or Fujairah?
Image Credit: Supplied
17 of 22
Regardless of which emirate you are complaining, you would need to provide some basic information.
Image Credit: Gulf News
18 of 22
Make sure you keep the receipt or any other documents related to your complaint safely.
Image Credit: Supplied
19 of 22
In Abu Dhabi, you can raise your consumer complaint through the government contact centre.
Image Credit: Gulf News
20 of 22
To file a complaint in Sharjah, fill out this form: https://eservices.sedd.ae/eservicesweb/general-transactions/suggestions/view.xhtml?sugType=3&cp=2
Image Credit: Gulf News
21 of 22
For complaints in Ajman and Fujairah, call the numbers listed here.
Image Credit: Supplied
22 of 22
In Ras Al Khaimah and Umm Al Quwain, you can contact the emirate's economic department.
Image Credit: Gulf News