Dubai – Facing a problem at work related to salary, labour rights or working environment? You can register a complaint and get legal advice for free, through Twa-fouq centres.
Twa-fouq service centres are licensed by the Ministry of Human Resources and Emiratisation (MOHRE), and function under its management and direct supervision. The centres primarily aim at reaching an amicable settlement between employers and employees when a labour complaint is filed by either of the two parties.
The centre investigates the complaints and provides recommendations to the Ministry for approval and to take a decision on the dispute resolution. If a settlement is not reached, the centres refer the case to the Labour Court.
Legal advice
The centres also provide legal advice to people who may be unaware of their rights, based on the UAE Labour Law. A toll-free labour dispute hotline (80060) is available over which a complaint can be filed, or through the website – mohre.gov.ae.
How do the centres resolve disputes?
Twa-fouq centres provide mediation services to resolve labour disputes between employers and workers. Complaints are investigated by the centres, which try to mediate between the two parties. If the complaint is not solved by the centre, it is to be taken forward and referred to the competent courts.
The average waiting time for customers can range from 3 to 10 minutes. However, if it takes longer to address a case because of its complexity, the waiting period should not exceed beyond an hour.
The centres provide services in Arabic, English and Urdu.
Location
Twa-fouq centres are available across the United Arab Emirates. The centres operate according to the statutes and regulations set by the government and under direct supervision by MOHRE. They help both employers and employees resolve disputes.
For an updated list of Twa-fouq centre locations, visit https://www.mohre.gov.ae/en/contact-us/locations/labour-offices.aspx
Twa-fouq Employers and Employees LLC
Ras Al Khor road-Manama street 99-127
Working Hours: Saturday to Thursday from 8 AM to 8 PM
Twa-fouq Service Centre for Employers & Employees
Fujairah - haleefath
Working Hours: Saturday to Thursday from 8 AM to 8 PM
Ammar Al Khajeh Employers and Employees Services
Mussafah, M25, Sector 1, Show G001
Working Hours: Saturday to Thursday from 8 AM to 8 PM
Western Service Centre for Twa-fouq
Madinat Zayed-Abu Dhabi
Working Hours: Saturday to Thursday from 8 AM to 8 PM
Al Mustanad Consent Service for employers and worker
Khorfakkan, Alberdy, Sheikh Khaled Street
Working Hours: Saturday to Thursday from 8 AM to 8 PM
Employers and Employees compromise Centre (Twa-fouq)
Al Mamorah, Ras Al Khaimah
Working Hours: Saturday to Thursday from 8 AM to 8 PM
TWA-FOUQ - Employers and Employees compromise centre
Al Ramlah 2 - Umm Al Quwain
Working Hours: Saturday to Thursday from 8 AM to 8 PM
Al Tamayouz Consent Service for employers and worker
Sharjah Industrial Area, Maleeha Street
Saturday to Thursday from 8 AM to 8 PM
Dicon Twa-fouq services LLC
Corner No. 01, Jurf2
Working Hours: Saturday to Thursday from 8 AM to 8 PM
Al Ain Special Service Centre
Al Ain Industrial Area, Behind Remal Mall, Al Ittihad Commercial Mall
Working Hours: Saturday to Thursday from 8 AM to 8 PM
Al Iktheyar Consent Service for employers and worker
Al Mahata, Kalba
Working Hours: Saturday to Thursday from 8 AM to 8 PM
- Information courtesy Ministry of Human Resources and Emiratisation website
